At the time of sale, all products must be carefully reviewed by the customer for quality and quantity satisfaction.
Returns and replacements for any product(s) will only be considered for faulty or defective goods.
Please do not accept any goods that have been damaged or tampered with in any way (excludes normal wear & tear and markings on the outer surface of the packaging, acceptable in the transit process).
If the consumer returns the product without prior permission of the company, then the product will not be accepted back by the company.
To be eligible for a replacement, the customer must send photo/s of the broken/damaged product/s and incomplete/incorrect delivery to the customer service team.
Items must be returned in their original packaging, with all price tags, stickers, invoices, and documents in good working order, and must be unopened.
Please do not return items without first contacting a Site Supply Infratech representative using the methods mentioned above.
Only the following circumstances will result in a refund:
Suitsupply Infratech is unable to provide the requested commodity.
If a substitute for the same product is unavailable, or if the vendor fails to produce the product within the timeframe stated on the website, the customer can request a refund.
Please do not consider any goods that have been damaged or tampered with in any way (this does not include usual wear and tear or markings).
The package must be returned in its original packaging, with all original price tags, stickers, invoices, and documents in good working order, and must be unopened.
The returned object must be in the same undamaged condition as when it was received.
Just before the product is delivered, can you cancel your order? Your entire order balance will be refunded as a credit note, which will appear in your account as well.
If you want to cancel an order, you can do so before the seller ships it to you. Your previous order will be cancelled in this situation, and a new one will be produced. Contact our customer service department at the phone mentioned above number for more information.
Once your order has been cancelled, we will process a refund in the form of a credit note that you can use for future orders with us within 30 days.